Refund and Return Policy
At LelehoB.com , we aim to ensure our customers are satisfied with their purchases. If you are not entirely happy with your order, we offer a simple refund and return process. Please review this policy to understand your rights and responsibilities.
Eligibility for Returns
You may request a return or refund if:
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You received a wrong item or a defective/damaged product due to shipping.
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You provide clear photographic evidence of the issue (e.g., wrong item or damage) within 15 days of receiving your order.
Non-Eligible Returns
Returns or refunds will not be accepted if:
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The product is returned for reasons other than receiving a wrong item or a damaged/defective product.
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The product has been used, worn, or altered after delivery.
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The request is made after 15 days of receiving the order.
Return Shipping Costs
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If the return is due to receiving a wrong item or a damaged/defective product, we will cover the return shipping costs.
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If the return is for any other reason (e.g., change of mind, incorrect size/color selection, etc.), the customer is responsible for the return shipping costs.
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact our customer support team by CLICK HERE within 15 days of receiving your order.
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Provide your order number, a detailed description of the issue, and clear photographic evidence of the problem (e.g., wrong item or damage).
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Once your return request is approved, we will provide you with further instructions on how to proceed.
Refund Process
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Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
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Refunds will be issued to the original payment method used during the purchase.
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Please note that shipping fees (if applicable) are non-refundable unless the return is due to our error (e.g., wrong item or damaged product).
Exchanges
If you would like to exchange an item, please contact our customer support team. Exchanges are subject to product availability.
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